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Job Summary
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Position range in Washington-Arlington-Alexandria, DC-VA-MD-WV MSA
$26k - $49k
Per year
Patient Access Representative University of Maryland Capital Region Health Occupation: Patient Representatives
Location: Upper Marlboro, MD - 20774 Positions available: 10
Job #: 1189625
Updated: 8/2/2020 Expires: 8/1/2020
Source: MWEJobs Site: MWEJobs

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Job Requirements
Job Properties
Job Description

Customer service representatives listen and respond to customers' questions. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Duties Customer service representatives typically do the following: * Listen to customers' questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat. The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders.

Employer Research
Location/Work Site Information
Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified

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Work Experience
Education and Training
Skills Required
Other Skills
Special Software/Hardware skills needed: No

Occupation Information
  Patient Representatives
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Jobs Available

This section shows the number of job openings and green jobs advertised online in Prince George's County, MD for Patient Representatives and for the related occupational group of Office and Administrative Support Occupations on April 20, 2021 (Jobs De-duplication Level 2).
There were 10 job openings and 0 green jobs advertised online in Prince George's County, MD for Patient Representatives on April 20, 2021. There are also 619 job openings and 6 green jobs advertised online for the related occupation group of Office and Administrative Support Occupations in Prince George's County, MD on April 20, 2021.
Source: Online advertised jobs data

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Personal Requirements
Interests View the typical interests of individuals that are Patient Representatives
Knowledge:   View the knowledge typically needed by Patient Representatives
Abilities:   View the abilities typically needed by Patient Representatives
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Nature of the Work
Importance View what is typically important in a job to Patient Representatives
Work Activities:   View typical work activities for Patient Representatives
Tasks:   View the specific tasks commonly performed by Patient Representatives
Working Conditions:   View the typical working conditions for Patient Representatives
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